Customer Support Agent with English & Finnish

We are looking for a Customer Support Agent with English & Finnish to join our team. Are you interested? Keep reading!

Key Responsibilities:
• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
• Identify, evaluate and prioritize customer problems and complaints.
• Analyze customer problems and formulate plans of resolution.
• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
• Evaluate new services, processes and technologies introduced at the helpdesk.
• Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements • Work with departmental staff to promote, develop, and maintain strong customer service values.
• Escalate unresolved issues to support leads, designated (Client) service group.

Requirements

• Mandatory languages: Fluent (C1/C2) Finnish & English
• Basic PC Skills
• Good communication skills
• Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
• Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
• Basic understanding of the principles, theories, and practices of group dynamics and/or team development
• Basic Business Development: Results Focused, Initiative Customer-oriented

Ready to make an impact?
If you're passionate about Customer Support and want to grow your career within Atos, we'd love to hear from you. Apply now and be part of the change.

Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here