Irlanti, DublinIrlanti, Dublin


Lataa 30.08.2023

Finnish Operations Administrator

SEB Life International, part of the SEB Life division, is a life insurance company based in Ireland which engages in the cross-border distribution of insurance products to Nordic clients across several European markets. We specialize in the provision of tailored insurance solutions to suit customers with complex investment needs, and we are committed to building strong customer relationships and provide world class service throughout the lifetime of our relationships.

Our distribution channels are varied and include Tied Agents, independent Intermediaries and international Private Banking channels. Our key objective is to offer superior investment products to the Nordic investor. In pursuit of this objective, SEBLI offers life insurance products primarily in Sweden, Finland and Nordic customers' resident in Europe.

We are now seeking to recruit an Operations Administrator to help service our Finnish client base.

About the job
    • You will be part of a highly customer-oriented team that is responsible for all aspects of life policy administration from new business input to investment administration and claims processing. As an Operations Administrator, you will provide excellent customer care to clients predominantly from our Finnish client base. You will also contribute to our learning culture by sharing your knowledge with colleagues. Your primary responsibilities will include:
    • Processing new applications and existing business claims and policy alterations.
    • Reviewing and responding to all customer queries received in writing or by phone in an efficient and timely manner.
    • Managing customer expectations and taking ownership of queries
    • Production of high quality and accurate client documentation in a timely manner.
    • Maintaining a professional approach to all duties and maintain client confidentiality.
    • Maintaining flexibility within the team, assisting colleagues and other departments where possible and if workloads demand.
    • Contribute to the team and departmental productivity targets so that the agreed SLA is achieved and a high level of customer service is provided.

Who are you?
    • You have an academic degree from university or business school. You ideally have at least a few years' experience working in the financial services area, particularly insurance or pensions and investments. You are positive, proactive and eager to learn. You have a strong sense of customer focus, are team focused, a problem solver and solution oriented. You have strong attention to detail, are self-driven and organised. Strong communication skills, written and verbal are essential. You are fluent in both verbal and written Finnish and English.

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