Finnish Speaking Winback Specialist

Are You a Great Communicator with a Talent for Turning Conversations into Opportunities? Do you excel at building relationships, solving problems, and finding creative solutions? 

Do you live in or nearby Fuengirola?

If so, we have the perfect role for you! 🎉

We are looking for a Winback Specialist to join our team in Fuengirola who wants a stabile base salary and a great bonus. With a base salary of €1630/month, and an uncapped commission structure, we are confident that the right person can create customer satisfaction!

Earning €2300-€2600 or more per month are not uncommon, and the best part? Your earning potential is unlimited!💰

What we offer👇

✅ Health care allowance

✅ Private insurance

✅ Beachfront office

✅ Social activities

✅ A structured training program

✅ A secure working environment

✅ The opportunity to be part of an outstanding Winback team supported by the whole company

The Role

As a Winback Specialist, your mission is clear: help our customers rediscover the benefits of staying with us. You'll handle requests to cancel subscriptions and transform them into moments of insight, empathy, and resolution.

Engage: Proactively listen to customers’ concerns, understand their reasons for canceling, and address issues with patience and professionalism.

Inspire: Highlight the unique value of our services tailored to each customer's needs.

Resolve: Work creatively to offer solutions, discounts, or tailored plans that make staying with us an easy choice.

Build Loyalty: Leave every customer interaction with a sense of satisfaction, even if the outcome isn’t a retention win.

Our workplace

At Freska, we believe every customer relationship is a story worth preserving. As leaders in the Nordic home cleaning business, we strive to deliver exceptional value to our customers. But sometimes, they need a little reminder of why they chose us in the first place. That’s where you come in.

You have:

✅ Experience in customer service, sales, or retention is a plus, but we welcome enthusiastic learners!

✅Exceptional communication and persuasion skills.

✅ Competitive spirit and the drive to achieve results.

✅ A customer-first mindset and a passion for turning challenges into wins.

Practical information:

Location: Fuengirola

Employment type: Full time contract (37,5 hours per week)

Start: As soon as possible

Working hours: 08:00 - 16:00


What exactly is Freska ?🚀

More than just home cleaning:

We are a value-based company that works hard to create great jobs and opportunities for our super cleaners. By delivering the best home cleaning services, our customers have an easier and better everyday life, and our employees have safe workplaces where they thrive and develop.

Freska is a unique team with over 1,000 employees from 70 different countries. Our core values “People first, Growth, Responsibility” are the cornerstone of everything we do. We are backed by leading venture capital firms and the last seven years have been a journey of explosive growth. We are working to change the status quo in the industry and become the leader in home care by setting a new standard. And, just as importantly, we want to be the best and most recommended workplace for cleaners across Europe.