SPS Technical Support Advisor - Finnish
Imagine what you could do here. At Apple, new ideas have a way of becoming innovative products, services and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We are looking for a Technical Support Advisor to join our Specialist Program Support (SPS) team. The SPS team responds to and handles technical requests from both high profiled business and education customers around the globe as well as Apple's growing presence of pro-user customers. The primary functions include providing both phone and email support to Apple's customers to assist with complex problem research, isolation, documentation, reporting and resolution. Do you have what it takes to be part of our innovative team?
This is a full-time, permanent role based in our Holyhill offices in Cork.
Proficiency in English and Finnish
You have a suitable third level technical qualification or a minimum of 2 years experience in a similar environment
A general technical understanding of Apple iOS and CPU products, but experience is an advantage
Experience in the areas of system administration, systems integration, technical support or professional service is a distinct advantage
Interest of two or more key technology areas: networking, directory services, file sharing protocols, web services, video editing and post-production, Microsoft or Linux server experience, 3rd party multimedia software, Radius (802.1X), SAN/fibre channel technologies
Music editing and mixing would be an add on
Excellent organisational skills and an ability to deliver in a rapidly changing environment
Ability to respond to changing environments both here in Apple and in the global changing technological environment
Solution focused with the ability to work to lead change
You are self-motivated
Troubleshooting experience and success
Ability to meet department SLA and targets
Ability to take on new roles, assignments and responsibilities as needed
Excellent people interaction skills and interpersonal skills, both verbal and written
Passionate about customer service
Resourceful and flexible to job needs
Providing technical support for business and education customers, Apple's Pro-Apps (including but not limited to Final Cut Pro, Logic Pro, Aperture) and Server and Apple Configurator applications. An SPS Technical Support Advisor will have extraordinary attention to detail in case management, follow-up and follow-through. They will report to Corporate Support Engineering teams via bug tracking tools, emerging issues and/or complex technical issues in order to find resolution and to provide product technical feedback to Engineering teams. They will act as a point of contact to provide guidance and ensure rapid identification of emerging issues for professional solutions. They will assist in product readiness process as appropriate and needed - reviewing technical materials such as submitted articles, training materials, etc. They will report technical issues and keep the manager well-informed. The SPS team maintains an ongoing expert knowledge of diverse technologies.