Collection Officer - Finnish and Swedish speaking

About Enity Bank Group

Since 2005, we've been challenging the Nordic mortgage market by thinking differently - and more inclusively. We exist for those who often fall between the cracks of the traditional banking system, offering sustainable and responsible mortgages that truly make a difference.

Enity is a listed company with strong brands including Bluestep Bank, Bank2 and 60plusbanken. Together, we operate in Sweden, Norway and Finland, helping people enter the housing market, re-mortgage expensive debt, or save safely and smartly.

At Enity, you'll be part of challenging conventions, driving change, and creating real value. We believe that the combination of courage, care and innovation can create meaningful impact - both for our customers and for you as a colleague.

Want to help shape the future of banking? You'll feel right at home at Enity.

About the role

As a Collection Officer at Enity Bank Group, you will be part of our Nordic Pre-Collection team, supporting customers with overdue payments.

In this role, you will proactively engage with customers, understand their individual circumstances, and work together to find sustainable payment solutions. Through empathetic and solution-oriented conversations, you will help customers overcome temporary financial difficulties while ensuring a positive customer experience.

What you'll do

• Engage with customers via phone, email, and other communication channels regarding outstanding payments.
• Support customers experiencing temporary financial difficulties by identifying suitable repayment solutions before cases are escalated.
• Build positive customer relationships through professional, empathetic, and solution-focused communication.
• Maintain high standards of compliance, data protection, and quality in all customer interactions.
• Handle administrative tasks related to estates, debt settlements, incoming correspondence, and targeted customer campaigns.
• Monitor repayment arrangements and follow up on agreed commitments.
• Collaborate closely with colleagues across Enity's operational teams and contribute to continuous improvement initiatives within the Pre-Collection function.

Who are you?

• Fluent in Finnish and Swedish, both written and spoken. English is considered an advantage.
• A strong communicator with an empathetic and solution-oriented mindset.
• Comfortable handling challenging customer conversations in a professional and respectful manner.
• Capable of balancing a customer-centric approach with regulatory requirements, ensuring compliance with policies, processes, and guidelines.
• Organized, detail-oriented, and accountable in your work.
• Previous experience in Collection is an advantage.

We offer

Along with a competitive salary, we offer a comprehensive insurance and benefits package that includes health insurance, occupational pension, extra vacation days, parental leave pay, wellness benefits, lunch benefit, possibility for a bike benefit, and flexibility to support your work-life balance .

For this position, we offer a monthly salary starting at SEK 32.000. However, we recognize that experience and unique expertise matter, so there is flexibility to offer a higher salary for the right candidate.

Sound interesting?

We would be happy to see your application as soon as possible as the selection is ongoing. If you would like more information or have questions about the role, please contact [email protected]. We look forward to hear from you!

Embracing inclusivity, we value each candidate based on their skills and experience. There is no need to include a photo in your application.

Department Credit & Collection Role Collection Locations Stockholm Remote status Hybrid