Coordinator, Customer Order Management with Finnish

Kemira is a global leader in sustainable chemistry for water intensive industries. For more than 100 years, we advance the power of chemistry, ensuring clean water and enabling a circular future. At Kemira, we foster a collaborative and inclusive work culture where we turn ideas into real-world impact. Learn more about Kemira at www.kemira.com/careers.

We are now looking for a Coordinator, Customer Order Management with Finnish to join our Customer Operations Water Solutions Nordics Team. Water Solutions business unit offers a wide range of innovative solutions to optimize all stages of the water treatment process, while safely achieving water quality targets and meeting constantly tightening regulations, serving both municipal and industrial customers globally.

This position is located in Gdansk, Poland.

In this role you will be responsible for:
• Managing Order-to-Cash process, including order fulfillment and billing.
• Communicating with customers through various channels regarding their orders, confirmations, and shipment details.
• Ensuring deliveries and customer requirements are handled efficiently and accurately, with guidance from team members.
• Addressing and resolving customer complaints and issues in a timely manner.
• Collaborating with internal and external stakeholders to support seamless operations.
• Following internal policies and targets to maintain process integrity and compliance.

What you will bring to the team:
• Fluent level of English and Finnish language.
• Logistics background and experience in customs formalities would be an asset.
• SAP knowledge would be an asset.
• At least 1-2 years of functional experience in order management or customer service.
• Good practical knowledge of MS Office tools.
• Effective communication and interpersonal skills.
• Commitment to teamwork and cooperation.

What you can expect from us:
• Stable job in international organization
• Possibility to grow within company's structures
• High company standards and a culture based on Kemira's principles: Focus on Growth, Deliver Value and Collaborate to Succeed
• Friendly, international atmosphere and a diverse, inclusive, and international work environment
• Flexibility to organize your work between office and remote, in a hybrid work culture
• The starting base salary range for this role is between 8500 - 9600 PLN per month. Salary ranges may vary depending on location and local market conditions. The actual starting salary will be determined by various factors, including but not limited to relevant work experience, skills and competencies, qualifications, and wider business and organizational needs.

Build your career, and something bigger. Join Kemira!

Please apply with CV no later than 8 November, 2026 at kemira.com/careers.

To ensure a smooth recruitment process, we kindly ask candidates to submit their applications via our recruitment system at kemira.com/careers. Applications sent by email cannot be considered.

We are leading the way to sustained fair pay in the workplace. As a Fair Pay Certified company, we are taking action to enable ongoing equal pay for equal work. This certification demonstrates our commitment to using trusted and transparent methodologies to analyze pay equity. We are proud to share this achievement as part of our dedication to a fair and equitable workplace for everyone.

Kemira is a global leader in sustainable chemistry for water-intensive industries. We operate globally and serve a wide range of customers including municipal and industrial water treatment companies and the fiber industry. Our solutions and services help secure clean water for millions of people every day and support our customers in advancing circularity and responsible resource use throughout their value chains. In 2025, Kemira reported annual revenue of EUR 2.8 billion with a global team of 4,911 colleagues. Kemira is listed on the Nasdaq Helsinki. www.kemira.com

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