Customer Support Analyst in a Fintech Account with Finnish and English (Relocation Assistance)

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.

Are you ready to take the next step in your career? If your answer is YES - join the leader of the CX (Customer Experience) sector TELUS International Bulgaria!

As a Customer Support Analyst in a Fintech Account with Finnish and English, you will:

• Provide solutions to questions/inquiries encountered in money transfer transactions or forward the issue to the relevant units
• Assist customers through multiple channels, including phone, email, chat and online customer service inquiries
• Identify and assess customer needs to achieve satisfaction and long-term resolution
• Provide empathetic and professional service on client's request using the required tools

We are looking for:

• Fluency in Finnish and English - C1/B2-equivalent
• Ability to perform well in a dynamic environment
• Excellent customer service and communication skills

We Offer:

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
• Assistance with relocation for candidates residing outside Bulgaria

At TELUS International Bulgaria, we care deeply about our employees' well-being, invest in their growth, and foster a fun and collaborative work environment.

Ready to take the next step? Apply now and be a part of our success story!

About TELUS International Bulgaria:

TELUS International Bulgaria, a publicly traded company (NYSE & TSX: TIXT), is the largest employer in the Customer Experience (CX) industry in Bulgaria with over 4,200 team members. We offer a wide range of services, including designing, building, and delivering next-generation digital services, AI solutions, and customer experience enhancements. Our commitment to strict adherence to our clients' procedures and practices sets us apart as an independent outsourcing services provider, ensuring the highest standards of service.

We care about the well–being of our employees and we provide equal employment opportunities, prohibiting discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics.