Fashion Support Consultant (Finnish) in Malaga Spain

About the job Fashion Support Consultant (Finnish) in Malaga Spain

What you will do in this role

As a Fashion Support Consultant on our team, you will:

- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users demands.

- Log call details onto call management systems and provide response and resolution within SLA.

- Maintain service and product knowledge and expertise associated with applications specific to individual customers.

- Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.

- Understand and comply with administrative duties

Your qualifications

- Fluency in Finnish with an advanced level of English or Spanish

- Have customer care skills ability to listen to and understand the customers need

- Can take ownership of, and progress calls to resolution or to escalate call to resolution

- Have excellent communication skills and adaptability

- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus

If you feel you dont check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether its this or another role.

Whats in it for you

- Full-time 39 hours/week permanent contract: rotative schedule Monday - Sunday, between 08:00 - 19:00

- Salary 21,000 euros gross/year + bonus up to 2,400 euros gross/year

- Central location in Malaga

- Full paid training on the company and the project you'll be working on

- Career development programs, specialized courses, and language classes