FINNISH-ENGLISH SPEAKING CUSTOMER SUPPORT AGENT

About Entain

We are Entain NCE (Entain North and Central Europe) - a part of Entain - one of the biggest iGaming companies worldwide. Our vision is to be the world leader in betting, gaming and interactive entertainment. We will achieve this through our focus on sustainability and growth, transforming our sector for our players, for ourselves and for the good of entertainment.

Today Entain NCE is a multi-brand iGaming company with 850+ people situated in offices across Riga (headquarters), Tallinn, Vilnius, Amsterdam, Malta, Berlin, Vienna and Helsinki. We are proud to be the leading iGaming operator in the Baltic States and one of the fastest-growing operators in North Central Europe.

It's your game!

This is a hybrid role. As a Finnish and English Speaking Customer Support Agent you will handling calls, emails, and live chat with the customers of our Finland-based brands.

Reporting to the Customer Support Team Lead, you will be part of the Customer Support Team. This team is passionate and enthusiastic, able to put customers at the heart of our business. They create a pleasurable and entertaining journey for customers across all touch points.

The salary for this role is:
Estonia - 14.28€ per hour (gross)
Latvia - 12.48€ per hour (gross)

If you love making an impact by helping people, this role is for you!

You Will:

• Help customers with their inquiries over email, chat, or phone.
• Investigate problems, develop solutions, and manage through resolution.
• Escalate issues to other departments or manager.
• Support your colleagues and help the new ones.

You Have:

• Excellent written and verbal Finnish and English skill.
• Very good computer and typing skills.
• Experience documenting customer issues in detail and handling support requests from a variety of different channels at the same time.
• Experience gathering complete and accurate information from the customers - give attention to what other people are saying, taking time to understand, and ask questions.
• Problem-solving skills and flexibility to handle change.
• Readiness to work flexible hours from 10:00 till 24:00 (Monday-Sunday).

Benefits:

• Annual company performance bonus
• Additional paid days off (health days, birthday day off, voluntary work days and additional days off based on tenure)
• Health insurance policy
• Learning & development compensation
• Paid online consultations with certified mental health professionals
• Wellness and team-building events

Equal Opportunities.

If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.

We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.

We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

Department Operations Locations Estonia, Latvia Remote status Hybrid