Finnish Night Shift Customer Support Agent - iGaming

Some people run on coffee. Others run on moonlight. If you are a natural night owl who thrives in a calm, independent environment, this is your lane.

We are seeking experienced Finnish-speaking Customer Support Specialists to join an established iGaming company in Malta-Europe's premier hub for online gaming and tech. You will be the first point of contact for our players, ensuring a safe, professional, and high-quality experience while the rest of the world sleeps.
Why Malta?

This isn't just a job location; it's a lifestyle shift. Working nights in Malta means:

• Daytime Freedom: Enjoy the Mediterranean sun, beaches, and cafes while others are in the office.
• International Hub: Join a massive social scene within the iGaming and tech community.
• Easy Travel: Use your days off to explore Europe from a central Mediterranean base.

What You'll Be Doing

As a Night Shift Specialist, you will handle a variety of tasks with a focus on first-contact resolution:

• Multichannel Support: Handle live chat and email inquiries in your native language (Finnish or Norwegian) and English.
• Account Management: Assist with player verification (KYC), document processing, and payment queries.
• Player Safety: Identify and escalate Responsible Gaming situations and suspicious behavior.
• Technical Troubleshooting: Investigate account issues and provide structured solutions.
• Growth: Escalate complex cases to specialized departments (Fraud, VIP, or Payments).

Requirements

• Language Skills: Native-level fluency in Finnish, plus professional fluency in English.
• Experience: At least 1 year of previous experience in customer support (Chat/Email based).
• Night Owl DNA: You genuinely prefer working night shifts and can maintain high focus during evening hours.
• Industry Knowledge: Previous experience in iGaming is a significant advantage.
• Soft Skills: A calm, structured communication style and the ability to work independently.

Benefits

• Competitive Salary + Night Shift Allowance
• Relocation Support: Comprehensive package for those moving from within the EU.
• Health & Wellness: Private health insurance and access to onsite gym, sauna, and recovery facilities.
• Commute Allowance: Extra support for your travel to and from the office.
• Career Progression: This role is a fast track into specialized industry roles like Fraud, Compliance, or VIP Management.

How to Apply

Ready to bring your positive energy to the Mediterranean? Click "Apply".