Finnish Speaking Chat Moderator

A well-established igaming operator based in Ta' Xbiex, Malta, is seeking a Finnish-Speaking Chat Moderator to join a team managing live stream chat interactions. This role is a fantastic opportunity for those starting a career in customer support and looking to break into the igaming sector. The selected candidate will be reporting to the Streaming Product Lead.

The role offers a starting salary of €25K.

Role & Responsibilities

• Take full responsibility for moderating the live stream chat
• Direct users to the customer support team when necessary
• Make quick decisions in response to inappropriate behavior, including trolling, spamming, harassment, signs of gambling addiction, and other concerning situations

Education, Skills & Experience

• Native-level fluency in Finnish, both written and spoken
• Advanced proficiency in English, at C1 or C2 level
• Basic experience with online chatting
• Strong decision-making skills
• Ability to remain calm and composed under pressure
• Basic understanding of Responsible Gaming principles is a plus
• Previous experience with online casino games is a plus
• Willingness to work shifts, including overnight shifts

About the role

• Competitive Salary
• Relocation package with flight tickets + 2 weeks accommodation
• Fitness allowance
• Health insurance
• Opportunities for career growth

Please apply with your detailed CV in English.

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU. We act on behalf of numerous clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.

Department Customer Support Role Finnish speaking Support Agent Locations Ta' Xbiex Employment type Full-time