Finnish Speaking Customer Experience Specialist

Reference No: 2686

Office Type: Flexible

Elevate Your Career with Zalaris

Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.

We're big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.

We foster open communication and short decision-making paths that encourage creative and innovative thinking.

Zalaris' culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We're committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris' employees come from different backgrounds, cultures, and walks of life, and we are proud of it.

Role Summary

Join Our Team as a Finnish Speaking Customer Experience Specialist!

Are you fluent in Finnish and enjoy working with people, data, and technology? This is your opportunity to join a team where you'll work with world-class SAP systems and well-known clients. In a supportive, Scandinavian-inspired environment, you'll have the chance to grow your career and gain valuable experience in customer experience and HR.

Your Responsibilities

• Utilize Zalaris and SAP systems to manage and administer customer-related HR data
• Provide first-line support, resolve issues, and answer inquiries efficiently and professionally
• Engage with customers through written communication and phone calls
• Manage attendance and absence records while ensuring customer data accuracy
• Prepare and deliver insightful reports
• Assist with inquiries related to systems and self-service portals, providing effective problem-solving solutions
• Help Zalaris improve our learning materials, by maintaining internal documentation and continuously adding new knowledge to our extensive knowledge bank
• Explore the world of customer service, and help develop the way we conduct service at Zalaris, by identifying improvement areas or suggesting new ideas for excellence

With us, you will not just be doing the above things. Your experiences and ideas will be taken serious and you will be encouraged to continuously share feedback and innovations to help Zalaris to stand out as the best in the field of customer service!

Your Experience and Skills

• Fluency in Finnish; additional Nordic languages are a plus
• Strong command of English
• A genuine enjoyment of communication, with a customer-first mindset
• Attention to detail and precision in handling data
• Tech-savvy with eagerness to work with advanced systems like SAP
• Strong problem-solving skills with a positive, adaptable attitude
• A desire to grow professionally and contribute to a collaborative team
• Willingness to give feedback and contribute ideas on how to make our services even better
• Willingness to embrace new ways of working

Nice to have

• Previous experience in customer service, finance, or accounting
• Familiarity with HR systems, especially SAP systems
• An innovative mindset and desire specialize in different topics

Your educational background is not a concern, as long as you have the skills or the enthusiasm to learn!

What We Offer

• Competitive salary starting at 1600 EUR gross for junior positions, with potential for growth based on relevant previous experience aligned with the role's responsibilities and language skills
• Flexible work arrangements, including hybrid work options
• Platinum-level health insurance for peace of mind, including coverage for sports, dentistry, mental support, massages, and more
• Lunch compensation and daily office snacks to keep you energized
• A modern office in the heart of the city, with a rooftop terrace, a car parking facility, and a dog-friendly policy - bring your pet to work!
• A people-first culture where communication and teamwork drive success
• Training opportunities and hands-on experience with SAP systems, perfect for learning or enhancing your skills
• Group-level internal career opportunities, a clear career progression path, and a salary review process
• Team-building events and celebrations
• Supportive colleagues and an inclusive international environment, ideal for personal and professional growth
• Additional benefits, including paid participation in sports events and a range of thoughtful perks to support your well-being and work-life balance, because we believe in taking care of our people!

Considering Relocation to Riga, Latvia?

If you're considering relocating to Riga, Latvia, we provide full support and information to help you start your new chapter here. From practical advice to emotional support and guidance on settling in, we're dedicated to making your transition as smooth and comfortable as possible.

Ready to become part of our team? Join us at Zalaris and be a part of a vibrant, collaborative community of Tech HR and payroll experts dedicated to grow and innovate. #team Zalaris