iGaming B2C Support - Finnish Speaker

An iGaming Operator is adding an other brand to their portfolio and will be targeting the Finnish-speaking market. They are looking for an experienced Finnish-speaking Customer Service Agent to be one of the first members of their Customer Support.

The role is offered on a full-time, fully remote basis.

The basic starting salary offered is €26-28K. Read on for full details. .

Role & Responsibilities

• Provide customer support via chat, phone and email in Finnish and English
• Support players with technical (perceived or actual) problems
• Ensure player satisfaction through applying professionalism and empathy
• Educate players on game rules and features
• Help translating shorter texts for FAOs and promotions
• Assist players with finding their way around the website and current promotions

Skills & Experience

• Excellent written & spoken communication skills in Finnish (native/C2 level)
• Fluency in English, written and spoken
• A couple of years' experience from working with CS for iGaming
• Internet & IT savvy
• Quick learner
• Responsible and reliable
• Able to work responsibly with minimal supervision

About this role

• Starting Salary €26-28K
• Fully remote role
• Can invoice the company
  OR
• Employment can be offered in Malta or Cyprus
• Laptop will be provided by the company

Please, apply with your detailed CV in English

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.

Department Customer Support Role Finnish Speaking Customer Support Locations Malta flexible remote (based in Malta, EU) Remote status Fully Remote Yearly salary €26,000 - €28,000 Employment type Full-time