An iGaming Operator is adding an other brand to their portfolio and will be targeting the Finnish-speaking market. They are looking for an experienced
Finnish-speaking Customer Service Agent to be one of the first members of their Customer Support.
The role is offered on a full-time, fully remote basis.
The basic starting salary offered is €26-28K. Read on for full details. .
Role & Responsibilities - Provide customer support via chat, phone and email in Finnish and English
- Support players with technical (perceived or actual) problems
- Ensure player satisfaction through applying professionalism and empathy
- Educate players on game rules and features
- Help translating shorter texts for FAOs and promotions
- Assist players with finding their way around the website and current promotions
Skills & Experience - Excellent written & spoken communication skills in Finnish (native/C2 level)
- Fluency in English, written and spoken
- A couple of years' experience from working with CS for iGaming
- Internet & IT savvy
- Quick learner
- Responsible and reliable
- Able to work responsibly with minimal supervision
About this role - Starting Salary €26-28K
- Fully remote role
- Can invoice the company
OR - Employment can be offered in Malta or Cyprus
- Laptop will be provided by the company
Please, apply with your detailed CV in English
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Department Customer Support Role Finnish Speaking Customer Support Locations Malta flexible remote (based in Malta, EU) Remote status Fully Remote Yearly salary €26,000 - €28,000 Employment type Full-time