Premier Technical Support Specialist with Swedish + Norwegian/Danish/Finnish

General Information

Req #

WD00078053

Career area:

Services

Country/Region:

Sweden

City:

Kista

Date:

Tuesday, February 4, 2025

Working time:

Full-time

Additional Locations:
* Sweden - Stockholm - Stockholm

* Finland - Southern Finland (obsolete) - Helsinki

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

Join us for a Swedish speaking customer service role within the Lenovo's Premier Technical Support team based in Solna.

In this role you will be delivering best in class support to Lenovo's Premier Support customers in the Nordics, Baltics & Benelux regions. Over phone and email you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops & tablets) maintaining high first-time fix rates and dispatching engineers to the customers as needed to perform repairs. Supported by a team of Technical Account Managers, trainers and senior technicians, you will oversee cases end-to-end with exceptional case management, follow-up and customer communication.
Speaking b usiness fluent Swedish, English and one additional Nordic language is a requirement for this team.

Responsibilities:

• Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation
• Identify the cause of hardware / software issues and provide a solution
• Resolve cases over phone and email
• Advise & educate customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
• Provide input on recurring customer problems and share that information with other technical team members when relevant.
• Monitor own 'open case' workload and drive to quick closure of errands.

Requirements:

• 2+ years of experience in Client Technical Support roles or Customer Service.
• Interest in computer, hardware and software with knowledge of Windows operating systems and Microsoft products.
• Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets)
• Effective communication skills at all levels - written and verbally.
• Business Fluent Swedish, English and one additional Nordic language

This role directly reports to our Technical Support Manager in Sweden. This is a hybrid role, requiring office presence 3 days per week and allowing remote work for the remaining days.

What we can offer You:

• Lenovo covered protection such as Life insurance, Sickness and Accident Insurance + health contribution

• Eyecare support from Lenovo

• Lenovo LifeWorks - employee assistance program

• Home Internet covered by Lenovo

• Grow@Lenovo platform for internal development

We are looking forward to discussing this position with you soon!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:
* Sweden - Stockholm - Stockholm

* Finland - Southern Finland (obsolete) - Helsinki

* Finland, * Sweden

* Finland - Southern Finland (obsolete) , * Sweden - Stockholm

* Sweden - Stockholm - Stockholm , * Finland - Southern Finland (obsolete) - Helsinki

AI PROCESSING NOTICE

We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.