Support Engineer with Finnish

Job Description

Stefanini is a global IT services company with over 88 offices in 39 countries across the globe. Since 1987, Stefanini has been providing offshore, onshore and near-shore IT services, including application development, IT infrastructure outsourcing (helpdesk support and desktop services), systems integration, consulting and strategic staffing to enterprises around the world.

Due to growth of our services, we are looking for a person to join our business as:

Support Engineer with Finnish

If you love interacting with a diverse range of people and you are eager to go ahead and help them in sorting out their problems, then you can definitely take up this career with us!

Imagine a day at Stefanini - Take a look!

• You will talk with the clients (via email, chat and phone) in order to help them solve their IT issues: account password reset, Internet connectivity issues, emailing options etc.;
• You will log in remotely to clients' computer in order to solve the software issues easily;
• You will document the issues that you deal with on a daily basis into the ticketing system;
• Troubleshooting hardware, software and network related issues;
• Escalating problems to the next level of support when necessary;

Job Requirements

Who we are looking for:

• Fluent Finnish (min. C1+) and English;
• Eagerness to learn new technologies;
• Attention to details;
• Must be a problem solver;
• Positive, can do attitude and ability to work in a team;
• Strong communication skills;
• Ability to cope with stress and workload.

Nice to have:

• First experience in IT environment;
• Technical skills: Windows OS, Microsoft Office Suite, Internet browsers, communication protocols, computer hardware, Active Directory, etc.

What we offer:

You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:

• Private medical subscription;
• Soft skills and technical training for current and emerging products and technologies;
• A monthly budget for flexible benefits program (eg. Multisport card, hotel bookings, shop vouchers etc.);
• Special referral bonuses for recommending qualified candidates;
• Up to 4 days of extra vacation;
• Monday to Friday business working hours.

What's next:

It"s best to apply today, because job postings can be taken down and we wouldn"t want you to miss this opportunity. In case you need further information, just send us a message at [email protected] and we"ll be happy to assist!

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.

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