Finnish Consultant for Online Payment Solutions Department in Athens Greece

Mercier Consultancy is seeking a skilled Finnish Consultant to join our Online Payment Solutions Department in Athens, Greece. In this exciting role, you will support our Finnish-speaking clients in optimizing their online payment systems, providing them with the expert guidance and resources they need to enhance their transactional processes.

Your primary focus will be on delivering personalized support, addressing client inquiries, and offering tailored solutions to ensure a smooth and efficient payment experience. Your dedication to outstanding customer service will help foster strong relationships and encourage client loyalty.
Responsibilities

• Assist Finnish-speaking clients with inquiries and issues related to online payment solutions
• Conduct training sessions to educate clients about the functionalities and best practices of payment systems
• Troubleshoot technical issues and provide effective resolutions in a timely manner
• Document all client interactions, maintaining comprehensive records of support activities
• Collaborate with internal teams to address complex client issues and implement effective solutions
• Gather feedback from clients to continually enhance service offerings
• Stay updated on the latest trends and innovations in online payment technology

Requirements

• Fluency in Finnish and English, both written and spoken
• Strong communication and interpersonal skills for effective client engagement
• Customer-oriented mindset with a commitment to delivering high-quality support
• Basic understanding of online payment systems is a plus but not required
• Analytical and problem-solving skills with a proactive approach to client needs
• A collaborative team player who thrives in a dynamic, fast-paced environment
• Prior experience in customer service or consulting is preferred but not mandatory

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...