Finnish Speaking VIP Account Manager

Who are we?

PressEnter Group is a dynamic and innovative force within the iGaming industry, headquartered in Malta. We are a passionate, people-first team dedicated to delivering exceptional online casino experiences, thriving in a fast-paced environment where bold thinking, curiosity, and collaboration drive continuous improvement.

As a VIP Account Manager, you will take full ownership of a high-value player portfolio, combining the commercial mindset of a portfolio manager with the relationship skills of a luxury concierge. You will drive the revenue trajectory of your players, ensuring they remain engaged, profitable, and loyal through data-driven strategies and bespoke service, while contributing to the premium, player-first experience that defines PressEnter Group.

Key Responsibilities:

1. Portfolio Strategy & Revenue Management
• Revenue Ownership: Drive and sustain Net Gaming Revenue (NGR) from your assigned portfolio, ensuring monthly and quarterly targets are met.
• Run Rate Analysis: Monitor daily Deposit Run Rates to identify performance gaps early; execute tactical interventions to keep the portfolio pacing toward targets.
• Commercial Efficiency: Manage the Bonus vs. Deposit % strictly, ensuring reinvestment is profitable and tailored to individual player value rather than fixed-rate bonusing.

2. VIP Lifecycle & Early Life Onboarding
• Early Life Identification: Proactively identify and "onboard" high-potential players during their initial lifecycle, establishing a premium rapport from day one.
• Value Acceleration: Shorten the time-to-value for new VIPs by setting high engagement patterns and increasing their Player Lifetime Value (LTV) trajectory.

3. Retention & Reactivation
• Churn Mitigation: Maintain industry-leading Player Retention Rates by anticipating player needs and resolving friction points before they lead to churn.
• Reactivation: Own the VIP Reactivation Rate, utilizing personalized outreach (WhatsApp, calls, bespoke gifting) to re-engage lapsed high-value accounts.
• Relationship Management: Serve as the primary point of contact, offering 24/7-style "white glove" service to ensure brand top-of-mind.

4. Reporting & Portfolio Insights
• Deliver weekly deep-dives into portfolio health, focusing on NGR trends, deposit velocity, and margin protection.
• Understand the unique "DNA" of your portfolio-identifying which players are "high volume/low margin" vs. "low volume/high margin" to prioritize outreach.

Key Performance Indicators (KPIs):

The success of this role will be measured against the following scorecard:
• NGR from Portfolio: Achievement against monthly revenue targets.
• Bonus vs. Deposit %: Maintaining reinvestment within the company-defined margin
• Player Lifetime Value (LTV): Demonstrated growth in the projected value of assigned accounts.
• Retention Rate: Percentage of portfolio kept active month-over-month.
• Reactivation Rate: Success rate of converting "At-Risk" or "Lapsed" VIPs to "Active."
• Deposit Run Rate %: Accuracy in forecasting and pacing toward monthly deposit goals.

Required Experience & Skills:
• Experience: 2+ years in Online VIP Account Management.
• Analytical Prowess: Ability to analyze complex data sets to understand run rates and player behavior.
• Communication: Elite interpersonal skills; ability to navigate difficult conversations regarding limits or bonuses while maintaining a positive relationship.
• Financial Literacy: A deep understanding of P&L.
• Adaptability: Comfortable working in a fast-paced environment that requires proactive, rather than reactive, engagement.
• Language: English and Finnish Speaking

The Ideal Candidate:

You are a "Commercial Relationship Manager." You don't just wait for the phone to ring; you use your data dashboard to see that a top player's Deposit Run Rate has dropped, you are already on the phone with a bespoke retention plan before the day ends. You understand that VIP management is a marathon of value, not a sprint of bonuses.

What we offer?
• Inspiring Workspace: Our HQ in Sliema, Malta, with fantastic sea views, shower facilities, and an open-plan working environment
• Flexibility: Hybrid working model to support work-life balance
• Well-being Focus: Access to our Mental Well-Being Program
• Vibrant Culture: Regular social gatherings on our terrace, plus team and company events
• Rewards: Refer a Friend Bonus
• Health & Wellness: Private Health Insurance, Dental Insurance, and wellness vouchers
• Fitness: Discounted gym membership