Finnish & Swedish Speaking Customer Support Specialist - Tietoevry Banking (m/f/d)

Company Description

Job Description

We are looking for a Finnish & Swedish speaking Customer Support Specialist who wants to be part of Tietoevry Banking. Tietoevry Banking is the leading financial services software and solution partner in the Nordics. We offer modular, pre-integrated banking as a service solutions and market-leading software for core, payments, credit, cards, financial fraud, and wealth. With our scale, expertise, and specialization, we empower financial institutions to enhance agility, efficiency, and accelerate digital transformation.

When joining Tietoevry Banking as a Finnish & Swedish speaking Customer Support Consultant:

As a Finnish-speaking customer service representative at Tietoevry Banking, you will work independently handling incoming calls and providing high-quality service to customers. The majority of your tasks will involve financial services and supporting the bank's end customers, such as card blocking and more. Your work will be carried out in Finnish as well as Swedish and English.

This position offers you the opportunity to work with a fantastic team of 14 individuals where good collaboration and a pleasant work environment are highly valued. We are staffed around the clock, which means that shifts may occur during daytime, evenings, nighttime, and weekends/holidays.

Employment Type: Fixed-term employment - hourly.

The position includes scheduled shifts every other weekend 10:00-19:00

Job Responsibilities:

• Handle incoming calls, email or chat from customers and assist them with their inquiries.
• Register all incoming cases in various systems.
• Resolve incoming cases based on the situation.
• Provide top-level service and customer interaction to ensure the best solution for the customer's situation.
• Work towards creating and developing good collaborations with the company's customers.

Qualifications:

• Speaks and writes Finnish, Swedish, and English fluently.
• Has previous experience in a customer service role where you interacted with individuals, via phone, in-store, restaurant, etc.
• High school diploma.
• Service-minded.
• Good knowledge of computer systems.

Personal Qualities

Since we offer 24/7 support, we are looking for someone who is flexible, loyal, and solution-oriented. You should be responsible and structured in your work approach and capable of providing professional customer interaction in all situations. Additionally, you should be meticulous in your work to always ensure the highest quality of service to the customer. There may also be periods of higher workload, so we expect you to handle stressful situations and communicate easily with colleagues. We place the greatest emphasis on personal qualities.

We Offer

We offer you professional growth, meaningful projects, open culture and an outstanding work-life balance! We offer you an opportunity to create the future of a growing, fast-developing and important sector. We believe that our organizational culture is an important part of enabling you to be successful. We provide a flexible hybrid work model as part of our culture and way of working. Finally, we also believe in curiosity and learning as a lifestyle where you need to unlearn and relearn every day as new possibilities emerge.

Did we get you inspired?

We look forward to your application!
Interviews will be held continuously, so we encourage you to apply today! For more information or questions, please contact Talent Acquisition team [email protected]

Hope to hear from you soon!

Location: Stockholm - Solna

We perform background checks on all final candidates.

Tietoevry declines calls from recruitment agencies.

Qualifications

Additional Information

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion (tietoevry.com)