Level 1 Agent with Finnish and English

Akkodis is a global digital engineering consulting company that enables organizations to innovate and accelerate by applying technology to redefine how processes and products are developed, powered and optimized. With deep expertise across AI, data, cloud, edge and software engineering, we combine technology and talent to deliver end-to-end solutions, from strategy and consulting to talent development and implementation. Our commitment to Akkodis Intelligence helps businesses connect the exponential power of technology with the irreplaceable strengths of human thinking and collaboration. Part of the Adecco Group and headquartered in Switzerland, Akkodis brings together 50,000 engineers and tech consultants in over 30 countries with services that span Consulting, Talent, Solutions, and Academy. With a cross-sector view and strong delivery capabilities, Akkodis empowers businesses to solve complex challenges and achieve sustainable impact.

About the Job

The objective of a Level 1 Agent is to deliver in-depth End-user support and strive to deliver a high level of resolution upon the first contact with the End-user. Level 1 Agents will use all available knowledge tools and resources, call tracking tools and remote-control software to achieve the defined service level objectives. They are required to quickly diagnose and triage issues, resolve Incidents and/or dispatch to the appropriate Resolution Group. They are expected to deliver a high level of customer satisfaction.

Responsibities:

• Handling Business Clients Technical requests
• Focusing on customer expectations and satisfaction
• Analyzing clients' problems and providing relevant solutions
• Collaborating with other team members to provide high-quality support

Requirements:

• Fluent in Finnish, confident in English
• Proficient in Microsoft Office
• Willing to communicate with business customers
• Interested in resolving technical issues
• Education in a relevant field

What we offer:

• Competitive remuneration package
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
• Free Psychological Counselling via Green Line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 76.70 EUR /month
• Upskilling & reskilling training programs and e-learning hub
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives

The future is here for the making. Are you ready?
Let's make the incredible happen.