Vendor Operations Coordinator (Finnish speaking)

Company Description

foodora is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We're looking for full-time vendor service stars to join our team! At foodora, we (almost) never sleep - we're open every day from 08:00 to 23:30, including weekends and public holidays. That means we need team members who are flexible and willing to work across daytime, evenings, weekends, and holidays.

Your Start with Us
Your journey begins with mandatory in-person training, spread across one month from our office. The next training starts on September 15th, and full attendance is required. As a Vendor Operations Representative, you'll play a critical role in ensuring restaurants are seamlessly onboarded, trained, and supported on our platform. You'll be the driving force behind successful vendor activation and early performance, delivering outstanding service and guidance at every step.

What You'll Do

Onboarding & Activation

• Review and validate onboarding documentation to ensure vendors meet platform requirements
• Create and quality-check content before vendor activation
• Lead onboarding calls and training sessions to walk vendors through the app/device setup
• Activate vendors once all onboarding steps are complete

Vendor Support & Enablement

• Act as the go-to contact for newly onboarded vendors during their first 60 days
• Provide proactive performance support, addressing issues and guiding improvement
• Run targeted activities to drive vendor engagement and success

Customer Service & Live Operations

• Support vendors through chat and email, with occasional phone interactions
• Deliver professional, empathetic, and high-quality customer service
• Troubleshoot operational issues by coordinating with vendors, riders, and internal teams
• Actively listen, build rapport, and provide informed, accurate support
• Follow up with stakeholders to ensure timely resolution of requests
• Maintain deep product knowledge and adhere to quality standards
• Handle complaints with care, offering timely and appropriate solutions
• Contribute to Live Ops by achieving individual and team performance goals

Help us raise the bar - and grow with us. If you're eager to learn, lead, and make an impact, you'll find fantastic growth opportunities at foodora.

Qualifications

Who You Are
You're a service-driven team player who thrives in dynamic, fast-paced environments. You bring a proactive mindset, a passion for helping others, and a positive, solutions-oriented attitude. If you're adaptable, communicative, and eager to learn, you'll feel right at home.

What We're Looking For

• Strong computer literacy (we work across multiple systems)
• Fluency in Finnish and English, spoken and written.
• Previous experience in service - such as hospitality or customer support - is a big plus

Additional Information

Your Benefits

• Modern, dog-friendly office in Budapest's Haller Gardens - easy to reach, even by bike!
• International good vibe + strong corporate background = a secure & inspiring place to grow.
• From day one: life, accident & health insurance (MetLife).
• SZÉP-card & Medicare health package.
• foodora PRO & vouchers - tasty meals, even in the home office.
• Mental health support & relaxing office massages.
• In-house English lessons + LinkedIn Learning access.
• Extra days off, AYCM partnership & all tools provided.
• Social impact matters: we support 6 charities and you can join in!