Customer Support Agent - Finnish or Norwegian

About us

Join our dynamic team as a Join our dynamic team as a Finnish or Norwegian speaking Customer Support Agent and play a pivotal role in enhancing our clients' customer experience. If you have a strong work ethic, proactive mindset, and can work independently, this role is for you.

Your contributions, forward-thinking approach, and solution-oriented mindset will be as critical as your adherence to company procedures.

What will you be doing:
• Respond to customer inquiries via email in a timely and professional manner, following the company procedures
• Assist customers with account issues, game rules, and betting inquiries.
• Investigate and escalate complex issues to the appropriate departments as necessary
• Foster relationships with game and sports odds providers as well as other departments to resolve customer queries and issues.
• Troubleshoot technical problems related to online gaming and betting platforms.
• Maintain up-to-date knowledge of casino games, sportsbook betting, promotions, and company policies.
• Provide feedback and suggestions to improve customer service processes and overall customer experience.

What are we looking for:
• Experience in a customer service role, especially within the iGaming industry (both casino and sportsbook), will be considered as an asset. • Communication: Strong communication and interpersonal skills.
• Customer Focus: Demonstrated strong customer orientation.
• Independence: Capability to work independently and collaboratively within a team.
• Problem-Solving: Strong analytical, technical troubleshooting, and problem-solving abilities.
• Language Skills: Fluent in English; fluency in Finnish and Norwegian, is a must.
• Escalation Handling: Experience as the point of contact for various types of escalations is advantageous.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Tools: Familiarity with Intercom, Slack, PaymentIQ, Sumsub, and Notion is considered a plus.

What we offer:
• Work Flexibility: Hybrid or fully remote work options with flexible working hours.
• Wellness: yearly allowance.
• Education: Company-sponsored educational courses and conferences.
• Compensation: Attractive salary package based on experience.

If you are a dedicated and proactive professional seeking a rewarding career in customer support within the iGaming industry, we encourage you to apply and be part of our innovative team. Join us in shaping exceptional customer experiences and contributing to our continuous growth.