VIP Account Manager - Finnish Speaking

WHO ARE WE?

We are PressEnter! A team of talented specialists trailblazing new pathways in iGaming.

Being bold and innovative are what drive the business to new levels, in such a competitive industry we understand this rollercoaster can be fast paced and a bit hectic. PressEnter will support you on this journey just as you support us!

Being a people first organization isn't something we just say, we operate on a foundation of transparency, camaraderie and mentorship all whilst focusing on your wellbeing. You are a valued member of our team and we can't wait to have you on board and part of a culture that embraces diversity and inclusion and an environment that promotes career progression and opportunities.

WHAT WILL YOU DO?

The right candidate will be helping with all the VIP processes for our casinos, setting the tone and aiming for the top satisfaction rates from our key customers driving revenue.

You will be responsible for maintaining high value customers & ensuring we are delivering the highest level of customer care whilst ensuring business VIP metrics & KPIs are hit on a monthly basis

A VIP Manager will ultimately identify potential VIPs and work on high-value programs, liaising with operational & marketing departments to build long-term customer value.

• Developing and sustaining solid relationships with VIP clients through inbound & outbound channels.

• Provide exceptional customer service to VIP customers.

• Addressing & resolving key customer complaints through different means of communications on a daily basis.

• Manage KPI targets & maximising player value.

• Planning, evaluating & giving feedback on daily, weekly & monthly KPI performance.

• Assisting with the standard VIP procedures

• Developing & implementing VIP programs & initiatives.

• Collaborate with other departments to ensure seamless VIP experiences

WHO ARE YOU?

• Fluent/native level English & Finnish language skills (speaking, reading & writing).
• At least 1 year experience in the Gaming
• Strong commercial background with proven track record of exceeding targets and generating revenue
• Key Skills including customer acquisition and retention, relationship building and strategic management
• Extremely organized with outstanding time management
• Attention to detail and the ability to multi-task is a must
• Socializer with good interpersonal skills (phone/chat/emails)
• Strong analytical skill with a high level of Excel knowledge
• Have good relationship building skills
• Excellent planning and prioritization skills
• Commitment to providing world-class service to valuable customers
• Self-starter with a positive, can-do attitude

WHAT WE OFFER?

• HQ in Sliema, Malta with fantastic sea views, shower facilities and open plan working space
• Hybrid Model
• Mental Well-Being Program
• Social gatherings at the terrace
• Team and Company events
• Refer a Friend Bonus!
• Combination of Private Health Insurance, Dental Insurance and vouchers
• Discounted gym membership

If you want to be part of an exciting business and you feel that the above describes you, we would love to hear from you.